Refund and Return Policy
Effective Date: June 9, 2026
Thank you for shopping at TSTECHSYSTEM, accessible from https://tstechsystem.com/. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.
Please read this policy carefully to understand your options regarding returns, replacements, and refunds.
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1. Return Window
You have [Insert Number, e.g., 14 or 30] calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, uninstalled, and in the same condition that you received it. It must also be in its original, undamaged retail packaging.
2. Non-Returnable and Exempt Items
Certain types of items or services cannot be returned or refunded:
* Opened Software or Digital Licenses: Any software keys, operating system licenses, or digital downloads that have been unsealed or emailed cannot be refunded.
* Custom-Configured Equipment: Computers, servers, or hardware setups that were customized or built specifically to your requested technical specifications.
* Completed Services: Fees for IT consulting, network diagnostics, or remote/on-site technical support services that have already been rendered.
* Items marked as "Final Sale" or "As-Is" at the time of purchase.
3. How to Initiate a Return
Before shipping any items back to us, you must obtain a Return Merchandise Authorization (RMA) number.
To start your return:
* Email our support team at info@tstechsystem.com.
* Include your full name, order number, and the reason for the return.
* If the item arrived damaged or defective, please attach clear photos of the packaging and product.
Once approved, we will send you your RMA number along with the designated return shipping address. Returns sent without prior authorization will not be processed.
4. Shipping Costs for Returns
* Customer Responsibility: You will be responsible for paying your own shipping costs for returning your item. Original shipping costs are non-refundable.
* Return Tracking: We highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are not liable for packages lost in transit during return shipping.
* Damaged/Defective Items: If you received a defective or incorrect item due to our error, TSTECHSYSTEM will provide a prepaid return shipping label.
5. Inspection and Restocking Fees
Once we receive your item, our technical team will inspect it to ensure it meets our return criteria.
* If the item is returned in its original, unopened condition, a full refund for the product price will be approved.
* To cover testing, re-sealing, and administrative costs, we reserve the right to apply a restocking fee of up to [Insert Percentage, e.g., 15%] for items returned with opened, altered, or damaged packaging.
6. Refunds and Processing Time
If your return is approved after inspection, we will initiate a refund to your original method of payment (credit card, debit card, or secure online payment gateway).
You will receive an automated email confirmation once the refund is processed on our end. Please note that it typically takes [Insert Number, e.g., 5 to 10] business days for the funds to officially post to your bank or credit card statement, depending on your financial institution's processing times.
7. Contact Information
If you have any questions on how to return your item to us, or to check on the status of a pending refund, please contact us directly:
* Company Name: TSTECHSYSTEM
* Address: 4071 Elbertson Street, Elmhurst, NY 11373
* Email: info@tstechsystem.com
* Phone: 347-571-3222
* Website: https://tstechsystem.com/
